Refund & Returns Policy

Oriental Bridal was founded on the core value of bring you a smile. Every canvas is handmade with the finest materials and utmost care and attention for each tells a special story of your life, your memories, your story that you can keep for years to come.

We pay close attention to every single details and carefully inspect each canvas to ensure its superior craftsmanship and quality. However, despite our best efforts, and in the rare occurrence we may have overlooked a defect, please let us know.

Send an email to hello@orientalbridal.com with:

• Photos of the defect taken from several angles.
• Include your full name, order number and a description of the defect.
• Remember to include the the word “defect” at your title of your email with your order number.

In the event that you need to contact us regarding a book defect, please contact us with the necessary details WITHIN 30 DAYS of receiving your order. If the defect is due to production errors or damaged during shipping, we will have a replacement order made. However, do note that Oriental Bridal will not be held responsible for  defect reports later than the given duration.

IMPORTANT: If the Canvas / Product has a defect, we may have this fixed or replaced. Oriental Bridal is not responsible for any consumer-generated mistakes, errors or defects that include but not exclusive to spelling, typographical or grammatical errors, dark images, poor image quality from low resolution images, order quantity or other ordering errors. Please be sure to review and verify your Order / Product carefully before placing your order.